Recruitment Specialist

I sourced talent through multiple channels, including online portals like Jobstreet and LinkedIn, social media platforms like Facebook and Instagram, and offsite initiatives such as community caravans, job fairs, and special recruitment events. I also partnered with government and community officials, including PESO, to create cost-effective sourcing initiatives. In addition to sourcing, I conducted pre-screening interviews to evaluate candidates’ skills, qualifications, and cultural fit before presenting them to our clients. I managed recruitment efforts for various industries, including healthcare, IT, and manufacturing, while building and maintaining strong relationships with clients and candidates to ensure a positive experience throughout the hiring process.

As a Recruitment Specialist at TechMahindra, I handled the end-to-end recruitment process, from sourcing candidates to onboarding them. I sourced talent through multiple channels, including online portals like Jobstreet and LinkedIn, social media platforms like Facebook and Instagram, and offsite initiatives such as community caravans, job fairs, and special recruitment events. I also partnered with government and community officials, including PESO, to create cost-effective sourcing initiatives.

As a Social Media Manager at KSP LLC, I managed four Instagram accounts simultaneously, dedicating two hours per day to engage with followers on each account. My responsibilities included responding to comments and messages, liking posts, and fostering a strong sense of community with our audience. I created and edited content daily, focusing on high-quality videos for reels and visually appealing photos to maintain each brand’s unique aesthetic. My daily tasks also included posting and scheduling content to ensure a consistent presence on each account, aligning with our strategic goals. Additionally, I monitored engagement metrics and growth, using insights to refine our content approach and maximize each account’s performance. This role allowed me to blend creativity with data-driven strategy, helping each account grow while connecting authentically with our audience.

At Tech Mahindra, I have developed a diverse skill set that encompasses various aspects of recruitment and digital content creation. My expertise in technical recruiting involves utilizing tools like Applicant Tracking Systems and LinkedIn Recruiter to identify and engage qualified candidates for technical roles. I collaborate closely with hiring managers to understand specific requirements, screen resumes, and conduct initial interviews. In volume recruiting, I manage high-volume campaigns using recruitment software and Excel, streamlining candidate screening processes while ensuring timely communication with a large pool of applicants.

At QWEST BPO, I served as a Technical Support Representative, primarily supporting U.S.-based clients with issues related to their electric vehicle chargers. My role involved providing prompt and professional assistance to customers who needed help with installation, setup, and troubleshooting of their chargers. I guided customers through diagnostic procedures, helping them resolve functionality issues and ensuring they had a smooth experience with their products. One of my key responsibilities was to address technical inquiries by explaining the functionality of the chargers, resolving common issues, and, when necessary, coordinating with field technicians for on-site support. I maintained detailed documentation of each interaction, allowing for accurate records and follow-up if required. This role deepened my skills in problem-solving and communication, as I worked closely with clients to ensure their concerns were fully addressed and that they were satisfied with their experience.

At Concentrix, I worked as a Customer Service Representative, assisting local customers in the Philippines with their postpaid accounts. My role focused on providing excellent customer service by promptly handling inquiries about plan upgrades, renewals, and billing concerns. I helped customers understand their billing statements, assisted with plan changes, and addressed various account-related issues. I was also responsible for processing account activations, terminations, and ensuring that all customer requests were accurately handled in a timely manner. Managing customer complaints and providing clear, helpful information about the latest plans and promotions were key parts of my job. This experience taught me the value of patience and attentiveness, as I worked to ensure every customer felt heard and left the interaction with their issues resolved.

In the realm of social media management, I develop and execute strategies using platforms like Hootsuite and Buffer to enhance employer branding and engage potential candidates through creative content. My ability in video editing allows me to create compelling recruitment campaigns and branding materials using tools like Adobe Premiere Pro, ensuring all content aligns with our messaging. I also excel in content creation, producing engaging materials for job descriptions and social media using Canva and various content management systems. I created and edited content daily, focusing on high-quality videos for reels and visually appealing photos to maintain each brand’s unique aesthetic. My daily tasks also included posting and scheduling content to ensure a consistent presence on each account, aligning with our strategic goals. Additionally, I monitored engagement metrics and growth, using insights to refine our content approach and maximize each account’s performance. This role allowed me to blend creativity with data-driven strategy, helping each account grow while connecting authentically with our audience.