Virtual Assistant | Off Market Specialist| Real Estate Suppo

Customer & Technical Support Experience I have extensive technical support experience across major telecommunications companies, including AT&T U-verse, T-Mobile, and Xfinity/Comcast. My role involved troubleshooting internet, mobile, and cable services, resolving billing and account concerns, and guiding customers through technical setups and service recovery. I developed strong problem-solving skills, patience, and the ability to explain complex technical issues in a way that’s clear and easy to understand, ensuring both quick resolutions and high customer satisfaction.

As an Associate Coach in T-Mobile’s Customer Service team, I specialized in handling escalated calls while supporting agents in real-time. My role focused on turning challenging customer interactions into positive resolutions, ensuring both customer satisfaction and compliance with company policies. Beyond managing escalations, I worked closely with frontline agents to develop their communication, problem-solving, and customer care skills. Through side-by-side coaching, feedback sessions, and live call support, I helped agents build confidence, improve performance, and deliver a world-class customer experience.

Real Estate Lead Generation I have hands-on experience generating and qualifying leads for real estate businesses, with a strong focus on building pipelines of motivated buyers and sellers. I’ve used CRMs like Top Producer and MLSRED to manage client data, track interactions, and streamline follow-ups. My role included cold calling, prospect research, and nurturing leads to hand off to agents, ensuring no opportunity was missed. By combining effective communication with strong CRM management, I’ve supported real estate professionals in converting leads into successful deals.

Virtual Assistant (Intermediate) I have solid hands-on experience as a Virtual Assistant, handling tasks such as email and calendar management, CRM updates, lead generation, cold calling, and customer support. I’m comfortable using tools like Google Workspace, Microsoft Office, Zoho CRM, and Canva to stay organized and support business operations efficiently. My background in customer service and real estate support allows me to adapt quickly and deliver reliable assistance in different industries.

Zoho CRM Experience I’ve used Zoho CRM primarily for data management, ensuring customer and lead information is accurate and well-organized. Alongside the core CRM, I’ve worked with integrated tools such as Zoho Sign for document processing and Zoho Forms for capturing and managing client data. This experience allowed me to streamline workflows, maintain updated records, and support smooth client interactions.