Customer service Representative

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Associates degree

Last Active

May 13th, 2024 (6 days ago)

Member Since

November 23rd, 2023

Profile Description

As a dynamic professional with six years of experience in the Business Process Outsourcing (BPO) industry, I have successfully undertaken diverse roles encompassing Technical Support, Customer Service, and Travel Support.
Technical Support:
Provided technical assistance to customers, addressing hardware and software issues.
Diagnosed and resolved technical problems through effective troubleshooting.
Ensured a high level of customer satisfaction by delivering timely and accurate solutions.
Customer Service:
Offered exemplary customer service across various channels, including phone, email, and chat.
Handled inquiries, resolved issues, and provided information with a customer-centric approach.
Consistently met and exceeded performance metrics related to customer satisfaction and service quality.
Travel Support Representative:
Specialized in assisting customers with travel-related queries, including booking, changes, and cancellations.
Managed reservations for flights, hotels, car rentals, and activities with attention to detail.
Handled air schedule changes and provided seamless support in adherence to industry standards.
Skills:
Proficient in using GDS systems such as Sabre and Amadeus for accurate travel bookings.
Strong communication skills, both verbal and written, ensuring clear and concise interactions.
Adaptability to swiftly transition between technical, customer service, and travel support roles.
Achievements:
Recognized for consistently meeting or exceeding performance targets and customer satisfaction goals.
Successfully trained new teaUpgrade to see actual infombers, contributing to the overall improvement of the team's performance.
In summary, my multifaceted experience in technical support, customer service, and travel support, coupled with a track record of excellence, positions me as a valuable candidate ready to contribute to your team's success.
I look forward to the opportunity to discuss how my skills and background align with the needs of your organization.