Edraline

Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.66/hour ($1,090.91/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

November 16th, 2023

Profile Description

Results-driven Customer Support and Accounting professional with over 4 years of experience in customer
service and back-office finance support. Skilled in handling customer support, communication, and
problem-solving across chat and email for a US telco account at Afni Philippines, ensuring timely and
accurate resolution of customer concerns. Recognized as Top 1 Agent in the Transaction Support Team –
Promo for three consecutive months, demonstrating consistency and high performance. Proficient in
Microsoft Office, Google Workspace, and support tools such as Slack, ACSS, Live Engage, and WFM, with a
strong focus on attention to detail, multitasking, and delivering excellent customer experience.

Top Skills

Experience: 1 - 2 years

Mastering the art of seamless email support—handling 40+ inquiries daily with precision and professionalism. Skilled in resolving lost promotions, ensuring customers get exactly what they deserve. Detail-oriented, efficient, and dedicated to delivering top-tier service that boosts satisfaction and retention.

Experience: 2 - 5 years

Delivering fast, accurate, and engaging chat support that turns inquiries into lasting customer loyalty. Skilled in resolving product concerns, handling feedback, and turning complaints into opportunities—all while ensuring a seamless service experience. A problem-solver with a customer-first mindset, dedicated to boosting satisfaction and brand trust.

Experience: 2 - 5 years

Bringing top-tier customer service to every interaction—whether through calls, chat, or email! Skilled in handling high-volume inquiries with accuracy, resolving concerns efficiently, and turning service issues into customer satisfaction. A problem-solver with a keen eye for detail, dedicated to ensuring seamless support, fostering loyalty, and strengthening brand trust.

Other Skills

Basic Information

Age
27
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 14
Influence: 35
Steadiness: 40
Compliance: 11
English
C2(Advanced/Mastery)
Government ID
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“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

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