Customer Service and Sales Representative

-Responding to customer queries in a timely and accurate way, via phone, email or chat. - Identifying customer needs and helping customers use specific features -Analyzing and reporting product malfunctions

I have been a Travel advisor for Viator for almost a year and this job diverse my skills when it comes to customer service which I can help allocate on the company I will be working in the future.

-Acquire a broad understanding of all the administration processes and market specifications for market assigned. -Carry out daily processes and to handle outstanding issues and process related query resolutions. -Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements. -Continuously providing high quality Securities service to achieve maximum customer satisfaction within the process Service Level Agreement (SLA). -To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients

???? Engage prospects via phone, email, and outbound calls from leads or contact list generated by marketing ???? Identify customer needs and recommend the right solutions ✅ ???? Develop in-depth knowledge of the market, products, and benefits ???? ???? Schedule demo meetings and connect prospects with Account Executives ???? ???? Build & manage a lead development pipeline ???? ???? Accurately report activities and interactions in the CRM ????

Utilized HubSpot, Outlook, Gmail, and Salesforce to follow up with leads and provide timely updates.