Customer service representative

Providing assistance to the customer and fulfil the customers needs. and help the customer the best way you could and provide a service from the heart.

In my previous work, I was in charge of handling billing inquiries, resolving technical issues with clients' TV services, and making sales of services including mobile phones, TV packages, internet bundles, and landline phone plans. and wireless service such as iPhone, Samsung and other mobile brands, also serve as a chat representative for TV streaming services.

I serve as a chat representative for TV streaming services. what we usually do is assisting the customer for their streaming service that is not working perfectly. assisting the customer on how to stream 3 TV's at the same time, helping them how to stream using other device like Mobile phone, Tablet or iPad. Laptop or desktop. and assisting them with their billing concern and how to update the credit card or debit card that is enrolled to their account. we handle 2 to 3 customers at the same time since it was a live chat technical support.

For more than a year, I worked as a technical support agent for DirecTV Satellite Dish under AT&T. The year after that, I also spent two years working as a technical support for AT&T Uverse and DirecTV Streaming services, answering calls both inbound and outgoing

providing an assistance with the customer what is the reason why the bill is higher. helping them to figure out what is the reason why the service got suspend and helping them how to reinstate the service. and helping them to lower the monthly charges for the service and help them to resolved their issue with billing.