Nikki

Customer & Technical Support Specialist

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

High school diploma

Last Active

July 7th, 2026 (yesterday)

Member Since

November 9th, 2023

Profile Description

As a customer and technical support specialist, my primary goal is to ensure client satisfaction by addressing inquiries, resolving issues, and providing guidance related to web hosting, domain management, and email hosting services. This includes billing and account management inquiries, assist with subscription renewals, cancellation requests, and preventing billing-related concerns.

Top Skills

Experience: 2 - 5 years

Web Hosting, Domain Name, and Email Hosting Support Specialist Handled three (3) chat interactions simultaneously with different concerns, addressing inquiries, troubleshooting issues, and ensuring a smooth and satisfying customer experience across these service domains.

Experience: 2 - 5 years

Web Hosting, Domain Name, and Email Hosting Support Specialist Handled three (3) chat interactions simultaneously with different concerns, addressing inquiries, troubleshooting issues, and ensuring a smooth and satisfying customer experience across these service domains.

Experience: 1 - 2 years

Skilled in building customer relationships through engaging conversations, using consultative selling, upselling, cross-selling, and persuasive communication to maximize conversions. Strong multitasker with excellent written communication, capable of managing multiple chats while delivering exceptional customer service in a fast-paced, target-driven environment.

Other Skills

Experience: 2 - 5 years

Proficiency in setting up, configuring, and maintaining email servers, managing email accounts, troubleshooting email-related issues, email configuration through IMAP and POP3 settings, assisting email backup and ensuring the smooth and secure operation of email services for clients or organizations.

Experience: 2 - 5 years

Web Hosting, Domain Name, and Email Hosting Support Specialist Handled three (3) chat interactions simultaneously with different concerns, addressing inquiries, troubleshooting issues, and ensuring a smooth and satisfying customer experience across these service domains.

Experience: 2 - 5 years

Basic WordPress skills such as proficiency in WordPress website setup, customization, content management, WordPress dashboard access, and the like.

Experience: 2 - 5 years

Primary responsibilities include ensuring the reliability, basic security, and performance of our Linux hosting servers, assisting clients with technical issues, and contributing to the overall success of our hosting services.

Basic Information

Age
26
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  93
DISC
Dominance: 18
Influence: 19
Steadiness: 37
Compliance: 26
English
C2(Advanced/Mastery)
Government ID
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