April
Zoho Specialist| Operation- Driven Virtual Assistant
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Associates degree
Last Active
July 6th, 2026 (9 days ago)
Member Since
October 24th, 2023
Profile Description
With five years of combined experience, I have transitioned into the role of a Zoho CRM Specialist. As an ESL tutor, I delivered over 1,000 virtual lessons to international students, achieving a 95% satisfaction rate. I managed scheduling and student communications using the company's platform, Google Calendar, and Gmail. I maintained flawless digital records and optimized lesson planning and student progress tracking using Trello, improving efficiency by 30%. As a debt collection specialist, I handled 20 or more calls per day, communicating with clients regarding their delinquent accounts. My key metrics included collection rate, promises to pay, resolution success, and accurate record tracking. Furthermore, as VP for Membership for a non-governmental organization with over 19,000 followers, I manage sensitive member data and significantly contribute to the organization's digital campaign design and execution, increasing online engagement by 18%. I manage and optimize business operations and workflows by implementing efficient systems, automating processes, and managing sensitive data, which is very important. I achieve these through a detail-oriented and process-driven approach, taking the initiative to lead projects and drive measurable results. I have applied these skills to support various organizations and teams, including educational institutions, collection agencies, and non-governmental organizations, helping them save time, improve accuracy, and make data-driven decisions.
Key Skills & Expertise
Zoho One & CRM: Customization, workflows & automation, dashboards, reports, full ecosystem setup/migration (CRM, Campaigns, WorkDrive, Sign, Cliq)
Data Analysis & Reporting: Excel, Google Sheets, KPI tracking, dashboards, management reporting
Operations & Process Management: SOP creation, workflow optimization, process automation, bottleneck identification
Administrative & Executive Support: Scheduling, document control, reporting, internal communication
Collections & Client Data Management: Account auditing, reconciliation, discrepancy resolution, follow-ups
Digital & Productivity Tools: Trello, Asana, Notion, Google Workspace, Canva, social media
Technical & Quality Skills: System auditing, quality analysis, structured documentation, high attention to detail
Full Deliverables & Achievements
Conducted 1,000+ virtual lessons for international students, maintaining 95% satisfaction
Managed scheduling & appointments via Google Calendar/Gmail with 100% punctuality, including automated reminders
Organized lesson plans & tracked student progress using Trello, improving planning efficiency by 30% via workflow automation
Coordinated 10+ virtual events/workshops, increasing engagement by 20% with automated notifications
Supported digital campaigns, boosting online engagement by 18%
Maintained accurate digital records & conducted data audits with zero errors over 3+ years
Implemented automation in Zoho CRM & administrative workflows, reducing manual tasks & improving efficiency
Top Skills
Office and Administration » Data Entry » Encoding
Experience: 2 - 5 years
I have over 5 years of experience handling data entry and encoding tasks across roles as an ESL tutor, collection specialist, and VP for membership. I am skilled in accurately inputting, organizing, and maintaining large volumes of data, ensuring completeness and correctness. I am proficient with tools like Google Workspace, Excel, and Zoho CRM and can efficiently manage sensitive information while meeting deadlines.
Office and Administration » Data Management
Experience: 2 - 5 years
I have over 5 years of experience managing and organizing data across roles as an ESL tutor, collection specialist, and VP for membership. I am skilled in maintaining accurate records, organizing databases, generating reports, and ensuring data integrity. I am proficient with tools like Google Workspace, Excel, and Zoho CRM, enabling efficient data-driven decision-making and smooth operational workflows.
Other Skills
I have 5 years of experience managing client data, optimizing workflows, and implementing efficient systems across roles as an ESL tutor, collection specialist, and VP for membership. I have hands-on experience with Zoho CRM, including automating processes, tracking client interactions, generating reports, and ensuring accurate data management to support business decisions.
Office and Administration » Coordination
Experience: 2 - 5 years
I am skilled in coordinating projects and managing tasks using tools like Trello, Asana, and Zoho Projects. I optimize workflows, monitor progress, and ensure timely completion of tasks with accuracy and efficiency.
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong, Metro Manila
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 45 %
- Influence: 5 %
- Steadiness: 21 %
- Compliance: 21 %
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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