Customer Service Specialist

• Receiving and answering requests sent via email by customers requesting for claims, returns and inquiries. • We have templates but we don’t use templates often specially for email inquiries. • Free form emails

One of the tasks as customer service in my current position is data entry. Receiving bulk requests from our customers everyday, we need to fill out details, additional information and instructions regarding their requests.

• Customer facing, answers requests through call and email. • We communicate not only with our customers but also with our vendors and carriers. • Almost 13yrs of experience of Customer Service

• I’ve been processing claims for customers for more than 12yrs now as this is one of my tasks as customer service specialist with my current company. • We process claims for days as investigation needed before approving/denying claims.

• my current position as Customer Service Specialist is one of the hardest positions with the company I’m working with. We don’t rely on templates or scripts. We have the longest training of 3 months because of the complexity of the job. We don’t just memorize, we analyze situations, cases and etc. Everyday we experience new problems which is not always on our documents or policies. Decision making is also a big part of our everyday tasks. As customer service specialist, we always make sure it is a win win resolution.

• I have basic knowledge with excel sheet since my current role deals with multiple requests from customers. • I also use excel with reports.