Lorena
Customer Support VA | Email & Chat Support | 7+ Years Experience
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.79/hour ($1,120.00/month)
Associates degree
Last Active
July 9th, 2026 (15 days ago)
Member Since
October 18th, 2023
Profile Description
Detail-oriented Virtual Assistant with 8+ years of experience in customer service within the BPO industry, supporting clients across phone,
Experienced in inbound and outbound communication, including sales and telemarketing, with a strong ability to build rapport and deliver solutions that drive customer satisfaction. Highly organized and process-driven, with a proven track record of managing high-volume tasks while maintaining accuracy and attention to detail.
Currently transitioning into the Virtual Assistant space, bringing strengths in:
•
• Customer support (phone, chat,
• Data entry & CRM handling
• Lead generation & basic Amazon product research
• Calendar management & administrative support
Top Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Handled customer inquiries via live chat in a professional and courteous manner.
Office and Administration » Data Entry
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Experienced Customer Service Representative with 7+ years in the industry. Skilled in resolving customer inquiries, providing product knowledge, and offering exceptional service.
Other Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Utilized problem-solving skills to quickly and effectively resolve customer complaints.
Marketing » Content Creation » Video Content Creation
Experience: 1 - 2 years
Basic capcut video editing for Tiktok content.
Design » Graphic Design » Canva
Experience: 6 months - 1 year
Basic Canva Editing
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Iligan City, Lanao del Norte
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 13%
- Influence: 33%
- Steadiness: 39%
- Compliance: 15%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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