Nikkita
Customer Support Specialist - Chat/Email Support - Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
July 7th, 2026 (yesterday)
Member Since
October 8th, 2023
Profile Description
I am a resourceful BPO professional transitioning into a Virtual Assistant career. With a proven track record of meeting strict KPIs and handling complex client inquiries, I specialize in providing seamless remote assistance. I am a proactive problem-solver with excellent time-management skills, dedicated to helping your business run smoothly.
Top Skills:
Technical Proficiency: Skilled in Shopify, Gorgias, Slack, and Google Workspace.
Administrative Tasks: Strong attention to detail in record-keeping, billing, and order tracking.
Communication: High-level active listening and clear professional communication.
Customer Support: Experienced in phone and chat support across multiple accounts.
Top Skills
Customer Support
Experience: 5 - 10 years
Specialized in email support for retail and logistics, focusing on order placement and subscription management. I am skilled at identifying delivery bottlenecks and resolving them quickly to ensure a seamless customer experience. I take pride in maintaining consistent quality and double-checking all deliverables before submission.
Customer Support » Email Support
Experience: 2 - 5 years
Handled everything from real-time order tracking to complex subscription adjustments.
Customer Support » Chat Support
Experience: 2 - 5 years
I have over 3 years of dedicated experience providing real-time chat support for high-volume online retail and logistics accounts. I specialize in managing end-to-end order tracking, processing replacements, and resolving delivery inquiries with a focus on 100?ta accuracy and customer satisfaction. I am proficient in multitasking across multiple chat windows while maintaining detailed records of every transaction.
Other Skills
Marketing » Telemarketing
Experience: 6 months - 1 year
I handled customers of a telecommunication company and assist them with their concerns. It's also part of our job to offer other services like getting a new device and service plans for the customers.
Customer Support » Customer Service
Experience: 1 - 2 years
I have been a Credit Services Customer Support. My job was to explain to the customers about their confusion regarding their billing statement specially about their billing cycle and payment due date.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanauan, Batangas
- Tests Taken
- IQ
- Score: 94
- DISC
- Dominance: 25
- Influence: 18
- Steadiness: 36
- Compliance: 21
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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