Versatile and results-driven professional with solid experience in cold calling, customer service, administrative support, virtual assistance, and team leadership. As a Team Lead for Cold Calling and Appointment Setting, I developed training materials, led performance coaching, and optimized workflows using tools like Moodle, Aloware, and Lead2Client. In my customer service roles, I handled 75–200 daily inquiries via Re:amaze and Richpanel, processed orders through Shopify, and coordinated with multiple fulfillment partners.
As a Freelance Virtual Assistant, I managed
These are the tools/Platforms I am knowledgeable about:
- Asana
- Shopify
- Aloware
- Lead2Client
- Slack
- Dropbox
- Google Workspace (Gmail, GCalendar, GDrive, GDocs, GSheets, Gforms & GMeet)
- Microsoft Office Tools (Outlook, Word, Excel, PowerPoint, & Teams)
- Re:Amaze
- Richpanel
- Zendesk
- Loom
- Calendly
- Canva
- Zoom
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- WhatsApp (
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Experience: 1 - 2 years
Cold Calling + Appointment Setting
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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