Customer Service Specialist

In my recent job, one of my primary responsibilities was to assist customers through various channels, such as email and phone calls. The tool that we used to facilitate this process was Zendesk.

Experienced in handling international e-commerce accounts such as Walmart and Raise Gift Cards, assisting customers with orders, refunds, billing concerns, account inquiries, gift card issues, and general customer support through phone, email, and chat.

Experienced in handling customer inquiries, resolving concerns, managing bookings and accounts, and providing professional support through phone, email, and chat while ensuring customer satisfaction.

Experienced in using CRM systems to manage customer records, track inquiries, handle support tickets, and ensure accurate and efficient customer service.

Experienced in assisting customers with hotel reservations, booking modifications, cancellations, upselling services, and handling travel inquiries for international hotel accounts while providing excellent customer support.