Fitz

E-commerce Customer Support VA | Shopify | Email & Chat Support | Order Processi

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (2 days ago)

Member Since

October 2nd, 2023

Profile Description

Hi, I’m Fitz, an E-commerce Customer Support VA with 3+ years of experience in customer service, telesales, retail operations, and remote support.

I help businesses handle customer inquiries, order processing, Shopify support, inventory tracking, refunds, and day-to-day admin tasks while keeping customer experience smooth and organized.

In my previous roles, I:

Assisted 300+ customers weekly through phone, email, and customer support channels
Reduced customer complaints from 65% to 23% through faster issue resolution and follow-ups
Exceeded sales targets by up to 18% through customer engagement and upselling
Trained new tea ---------- mbers and improved workflow consistency

Tools and platforms I use:

Shopify
Amazon Seller Central (basic)
Google Workspace
Microsoft 365
Slack
Trello
Notion
Canva
ChatGPT
Grammarly

I’m comfortable working independently, following SOPs, and supporting fast-moving e-commerce teams across US and AU time zones.

Remote setup:

100 Mbps Fiber Internet with backup connection
Dedicated home workspace
Desktop setup with headset and webcam
Available full-time

I’m currently looking for long-term remote opportunities where I can support operations, customer experience, and daily admin workflows.

You can view samples of my work here:
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