Overview
Looking for part-time work (6 hours/day)
at $4.14/hour ($600.00/month)
Bachelors degree
Last Active
July 15th, 2026 (yesterday)
Member Since
September 27th, 2023
Profile Description
Assisting customer on their concern specifically with their system that is relying to their
Top Skills
Marketing » CRM » Salesforce
Experience: 6 months - 1 year
Project Management » Jira
Experience: Less than 6 months
Customer Support » Technical Support
Experience: 1 - 2 years
I am a dedicated Technical Support Analyst with over two years of experience delivering high-quality customer and technical support. At DTN (May 2024 – Present), I communicate clearly with customers and internal teams, resolve support tickets promptly, manage subscriptions, and provide accurate forecasts for weather-dependent industries. My detail-oriented and empathetic approach has improved client experiences and reduced churn, and I’ve been recognized as a top performer within my first five months. Previously at Foundever Inc. (May 2022 – May 2024), I provided phone-based support using Salesforce, resolved complex network issues involving LAN/WAN, routers, firewalls, and DNS, and handled high-level escalations including CEO cases. I consistently ranked as a top L1 and L2 support agent and mentored new technicians to strengthen team performance. Across both roles, I’ve demonstrated strong problem-solving, communication, and customer service skills, while aligning product improvements with client needs.
Other Skills
Customer Support » SaaS
Experience: 6 months - 1 year
Office and Administration » Microsoft 365
Experience: Less than 6 months
Software » API Testing
Experience: Less than 6 months
Web Programming » Javascript
Experience: Less than 6 months
Web Programming » CSS
Experience: Less than 6 months
Web Programming » HTML
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Pedro, Laguna
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 35
- Influence: 7
- Steadiness: 29
- Compliance: 29
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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