E-commerce Support Specialist & Web Developer (BSIT Graduate

My product analysis experience is rooted in my comprehensive understanding of customer needs and product features. During my tenure as a CSR, I actively engaged in presenting and selling company products and services, consistently delivering the best offerings to customers while nurturing lasting relationships. As a Subject Matter Expert, I conducted quality assurance assessments, identifying operational issues and suggesting improvements, thus contributing to product enhancement and customer satisfaction.

Results-driven Email Support professional with experience supporting Wayfair and Ibotta (via OP360). I handled order and product inquiries, shipping/payment questions, account troubleshooting, and refunds/returns through Zendesk and Jira. I maintained accurate customer records, resolved disputes, and updated product content via client CMS logins (product details, images, pricing — no coding). Strong attention to detail, clear written communication, and a process-focused approach to improve response times and reduce errors.

Website Content Updates - I have basic experience updating websites using built-in tools and content management systems—not through direct HTML editing. My tasks have included uploading and formatting images, editing product descriptions, updating small details like prices or contact info, and managing text content. I’m comfortable navigating website dashboards and ensuring content is accurate, clean, and professionally presented.

Experienced in handling large volumes of customer data with meticulous attention to detail and confidentiality. Proficient in managing customer interactions, maintaining accurate records, and updating databases to ensure data integrity. Skilled in resolving customer inquiries while adhering to security protocols and utilizing appropriate tools for efficient data handling.

BSIT graduate currently re-entering the field of web development through self-study. I learned how to structure and style modern, responsive websites using HTML5 and CSS3. While I'm still at the beginner level, I'm eager to apply my skills to real-world projects, especially in content updates, basic formatting, and page structure improvements. I'm continuously learning and excited to grow in this field.