Vaneza

Customer Service Expert| Virtual Assistant | Appointment Setter

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.66/hour ($704.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

September 22nd, 2023

Profile Description

Hello! I'm Vaneza, a reliable and detail-oriented Virtual Assistant with over 2 years of experience in remote customer service for a US-based retail account.

I specialize in providing excellent customer support and helping businesses stay organized and efficient. My experience includes handling customer inquiries, resolving issues, managing emails and chats, and ensuring customers have a positive experience.

Here’s how I can help your business:

• Customer Support (Email, Chat, and Inbound Calls)
Email and Inbox Management
• Data Entry and Online Research
• Appointment Scheduling and Calendar Management
• Administrative Support
• Order Processing and Customer Follow-ups

Tools I'm comfortable using:

• Google Workspace (Gmail, Drive, Google Sheets)
• Microsoft Office (Microsoft Word, Microsoft Excel)
• Trello (Task and Project Management)
• Notion (Workspace and Documentation)
• Slack (Team Communication)
• Zoom (Virtual Meetings)
• Google Chat (Tea ---------- ssaging)

I am always open to learning new tools and systems to better support my clients.

I am dependable, quick to learn, and committed to delivering high-quality work. My goal is to support business owners so they can focus on growing their business while I handle the day-to-day tasks.

What you can expect fro ---------- :

• Clear and professional communication
• Reliable and consistent work
• Attention to detail
• Quick learner and adaptable to new tools
• Dedicated support for your business

Rate: $4–$6 per hour depending on the role and responsibilities.

If you're looking for a reliable Virtual Assistant who values communication, efficiency, and quality work, I would love the opportunity to support your business.

Top Skills

Experience: 1 - 2 years

Experience: 2 - 5 years

As a customer service representative, i have honed my communication skills, problem-solving abilities, and focus on delivering exceptional service to customers. My work experience demonstrate a strong background in customer service.

Experience: 1 - 2 years

In my previous role, I help customer process their orders by adding and removing items to their cart depends on what specific help they need in their account. Sometimes I place the order for them specially if the customer not a tech savvy and or if its elderly customer.

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 1 - 2 years

I help customer track their order wether it is from the store or from a fulfillment center for shipping. For a store order I track the order using the specific website a company that used, and as for the shipment order it's the same thing I used the website to track for the shipments its either for a frieght item or just a regular weight of the item.

Basic Information

Age
29
Gender
Female
Website
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Address
Mati City, Davao Oriental
Tests Taken
IQ
Score:  114
DISC
Dominance: 31
Influence: 20
Steadiness: 17
Compliance: 32
English
C2(Advanced/Mastery)
Government ID
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