Kathlene

Customer Service Rep. / Chat Support / Virtual Assistant

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

July 8th, 2026 (yesterday)

Member Since

September 17th, 2023

Profile Description

Kathlene Fernandez – Customer Service & Virtual Assistance Professional

With nearly 6 years in the BPO industry, including over 2 years as a Virtual Assistant for Etsy and Shopify, I specialize in customer service, sales, chat support, and administrative support. I have a proven record of resolving customer inquiries efficiently, managing orders, and maintaining high satisfaction levels.

Experienced in handling multiple real-time interactions, monitoring orders, managing emails, and performing administrative tasks, I ensure accuracy, confidentiality, and timely support. Skilled in problem-solving, attention to detail, and effective communication, I am proficient with a range of office software and online tools, adapting quickly to diverse work environments.

Committed to delivering results and contributing positively to team success.

Other Skills

Marketing » Telemarketing » Outbound Sales

Experience: 1 - 2 years

Office and Administration » Data Entry » Encoding

Experience: 6 months - 1 year

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mexico, Pampanga

Tests Taken: IQ
Score: 117: DISC
Dominance: 37%
Influence: 33%
Steadiness: 18%
Compliance: 12%: English
C1(Advanced)

Kathlene

Customer Service Rep. / Chat Support / Virtual Assistant

Overview

Profile Description

Top Skills

Customer Support » Chat Support

Office and Administration » Personal Assistant

Customer Support » Customer Service

Other Skills

Marketing » Telemarketing » Outbound Sales

Customer Support » Email Support

E-Commerce » Order processing

Marketing » Social Media Management

Customer Support

Office and Administration » Data Entry » Encoding

Basic Information