Dispute Manager | Backend Manager

Overview

Looking for full-time work (8 hours/day)

at $9.11/hour ($1,760.00/month)

Bachelors degree

Last Active

July 8th, 2026 (yesterday)

Member Since

September 15th, 2023

Profile Description

Highly experienced Virtual Assistant with 5+ years of extensive back-end operations management across Customer Service, Supply Chain, and Dispute Management. Proven expertise in leading teams, building streamlined SOPs, and optimizing backend systems for efficiency and scalability.
Proficient in integrating and managing CRM platforms such as Gorgias and Re:amaze, including the setup of automated workflows, help forms, knowledge bases, and FAQs directly embedded into Shopify and other eCommerce platforms. Well-versed in the dropshipping model, from supplier coordination to dispute resolution, with a deep understanding of the entire fulfillment lifecycle.
Strong background in Shopify, Stripe, Oceanpayments, Klarna, PayPal/HK PayPal, and Airwallex, handling payment issues, disputes, and chargebacks effectively. Successfully supported operations in European, U.S., and Israeli markets, providing localized customer support strategies and payment compliance.
Fluent in English, with excellent verbal and written communication skills. Technically adept and highly organized, with solid experience using:
Notion
Airtable
Jotform
Google Sheets
----------
Also highly skilled in automation and system integrations, ensuring smooth data flow and process consistency across tools.
Ready to contribute strong backend leadership, process development, and operational support to fast-paced eCommerce businesses.