Operations Manager | Customer Success & Workforce Management

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Overview

Looking for full-time work (8 hours/day)

at $5.91/hour ($1,120.00/month)

Associates degree

Last Active

June 15th, 2026 (yesterday)

Member Since

May 24th, 2016

Profile Description

Customer Success Operations and Operations Management professional with 6+ years of experience leading remote teams, optimizing business processes, and improving customer experience across e-commerce, SaaS, and service-based organizations. Certified Six Sigma Green Belt with expertise in workforce management, KPI monitoring, operational reporting, SOP development, team leadership, onboarding, quality assurance, and process improvement. Proven track record of building scalable systems, improving team performance, reducing operational costs, and driving customer retention through data-driven decision-making and cross-functional leadership.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 1 - 2 years

Customer Support » Customer Relationship Management

Experience: 10+ years

Other Skills

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Office and Administration » Administrative Support

Experience: 2 - 5 years

Virtual Assistant

Experience: 2 - 5 years

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 125: DISC
Dominance: 37%
Influence: 9%
Steadiness: 25%
Compliance: 29%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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