Rafael
Virtual Assistant | Customer Service Representative
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 28th, 2026 (13 days ago)
Member Since
September 2nd, 2023
Profile Description
Customer Service and Technical Support professional with over 5 years of experience handling inbound/outbound support, healthcare-related inquiries, and CRM-based operations. Experienced in assisting users with account access, scheduling, troubleshooting, and workflow guidance in high-volume environments.
Skilled in using ticketing systems and portal helpdesk tools to document cases accurately, resolve issues efficiently, and maintain organized records. I also have experience verifying user identity, handling sensitive information with care, and supporting compliance with data privacy standards.
Known for strong attention to detail, clear communication, and the ability to stay composed while managing multiple tasks. I take ownership of my work, focus on resolving issues at the root, and contribute to improving overall customer experience and process efficiency.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Other Skills
Project Management » Workflow
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: 1 - 2 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Dasmariñas City, Cavite
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 40%
- Influence: 17%
- Steadiness: 33%
- Compliance: 10%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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