Customer service representative

Experienced in utilizing Salesforce to efficiently manage customer interactions, track case resolutions, and maintain accurate account records. Skilled in navigating the platform to document customer concerns, update case notes, and ensure timely follow-ups in a fast-paced environment. Proficient in using Salesforce tools to monitor account activities, verify coverage and billing details, and support overall customer satisfaction. Demonstrates strong attention to detail, data accuracy, and the ability to adapt quickly to system updates and process changes.

Handled healthcare accounts by assisting members with inquiries related to insurance coverage, benefits, eligibility, and billing concerns. Provided clear and accurate information while navigating complex healthcare policies and systems. Managed inbound and outbound interactions, ensuring timely resolution of issues and proper documentation of each case. Demonstrated strong attention to detail when verifying patient information, processing requests, and maintaining compliance with data privacy standards. Built positive customer relationships through empathy, active listening, and effective problem-solving in a fast-paced environment.