I bring over seven years of experience across Operations, Sales, and Customer Experience. I’ve worked with large U.S. based companies in industries ranging from e-commerce and healthcare to marketing and sales and I take pride in showing up as both professional and ethical in everything I do.
I’m highly confident in my customer service and sales abilities, not just because I’ve done the work, but because I’ve consistently delivered results. Tools matter, of course, but they are exactly that: tools. With the right training, I adapt quickly and master what’s needed to perform at a high level.
I’m intentional about aiming for bigger opportunities. I’m competitive in the healthiest way. I push myself to grow, learn and raise the standard of my work. My strongest asset is my ability to balance empathy with execution. I care deeply about people, I’m not afraid of change, and I bring a positive, composed energy to everything I take on. I don’t just want a job. I want a role where I can contribute meaningfully, grow continuously and be trusted with responsibility.
Experience: 2 - 5 years
Consistently exceeded KPI benchmarks (75–100% vs 60% passing rate) as an agent, leading to promotion to SME. Continued to drive top-tier sales performance post-promotion, closing USD 42,000+ in peak monthly revenue against a USD 32,000 target while providing real-time agent support and coaching. Balanced leadership duties with active selling, averaging USD 1,800–3,000 daily sales without compromising quality or compliance. Maintained 100% reliability and quality scores across both individual contributor and SME responsibilities
Experience: 2 - 5 years
I've been with the BPO Industry since 2017 and I've handled multiple voice accounts for the past 3 years, now.
Experience: Less than 6 months
Experience: 1 - 2 years
I've been with the BPO Industry since 2017 and the first account I handled was a Non-Voice Account, assisting Sellers in Amazon through email.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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