Overview
Looking for full-time work (8 hours/day)
at $8.96/hour ($1,728.00/month)
Associates degree
Last Active
July 7th, 2026 (3 days ago)
Member Since
August 20th, 2023
Profile Description
Hi, my name is Cherry Ogues.
I have been working in the BPO industry for the past 13 years, in customer service, escalation and sales support both voice and nonvoice. I also have a background as a data analyst and in other support roles.
Being a Reservation Sales Specialist for Intercontinental Hotels Group taught me to be one step ahead all the time and I do not quit immediately if I am given a negative response. When a problem is presented, I think of 3 or more ways to solve the problem. This persistent attitude along with determination allows me to present solutions that will surely work.
Customer and Escalation support is where I mastered my patience, active listening and probing. I do not assume until I research and have all the information needed before resolving.
With my background in data analysis, I learn the value of time management. To be able to provide reports accurately and promptly.
I'll also want to mention that I was a peer coach where I assist new specialists in their seamless transition where I honed my admin skills, calendar and
Along with discipline and great communication skills, I believe I will be able to contribute to your success.
Top Skills
Customer Support » Phone Support
Experience: 5 - 10 years
Customer and Escalation support is where I mastered my patience, active listening and probing. I do not assume until I research and have all the information needed before resolving.
Customer Support » Sales Support
Experience: 5 - 10 years
Being a Reservation Sales Specialist for Intercontinental Hotels Group taught me to be one step ahead all the time and I do not quit immediately if I am given a negative response. When a problem is presented, I think of 3 or more ways to solve the problem. This persistent attitude along with determination allows me to present solutions that will surely work.
Other Skills
Coaching
Experience: Less than 6 months
I have demonstrated my leadership skills in managing a team with their seamless transition from training to production.
Office and Administration » Data Analytics
Experience: Less than 6 months
With my background in data analysis, I learn the value of time management. To be able to provide reports accurately and promptly.
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 51%
- Influence: 19%
- Steadiness: 7%
- Compliance: 23%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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