Healthcare Operations | Customer & Technical SaaS Specialist

Overview

Looking for full-time work (8 hours/day)

at $14.29/hour ($2,720.00/month)

Bachelors degree

Last Active

June 12th, 2026 (8 days ago)

Member Since

August 16th, 2023

Profile Description

Highly versatile professional with 6+ years of combined experience in healthcare operations, clinical research, technical support, government contracting, and medical authorization. I help organizations streamline workflows, manage sensitive data, support clinical and administrative teams, and deliver fast, reliable technical and customer-facing support. 

I specialize in handling complex, detail-heavy tasks with accuracy, confidentiality, and urgency especially within fast-paced healthcare and government environments. 

? What I Can Help You With 

    • Clinical & Healthcare Operations • 
- Clinical research coordination (screening, enrollment, telehealth support, protocol adherence) 
- Medical records retrieval, EMR documentation, appointment scheduling - Prior authorizations, eligibility checks, insurance verification (Athena EMR & other platforms) 
- Behavioral health & ABA credentialing and approval workflows 

     • Technical & Customer Support • 
- Microsoft 365 support: Exchange, Teams, SharePoint, OneDrive, remote troubleshooting 
- Azure Cloud, Azure Virtual Desktop, Intune device management 
- Help desk operations for clinicians, platforms, portals, and internal systems 
- Issue resolution, ticket triage, live chat, inbound/outbound calls, email support 

     • Government & Administrative Support • 
- Federal contracting assistance: proposal prep, bid research, compliance checks 
- Workflow management through ---------- and other project tools 
- Data entry, documentation, deadline tracking & SOP adherence 

? Why Clients Like Working With Me 

- Fast learner who adapts quickly to new systems, platforms, and workflows. 
- Excellent communication across technical, clinical, and administrative teams. 
- Strong attention to detail, accurate data entry, precise documentation, and zero drama. 
- Process-driven, organized, and proactive. 
- Always maintains HIPAA compliance and handles all information confidentially. 

? Tools & Platforms I Use 

- Microsoft 365 • Google Workspace • Zendesk • Azure / AVD • Intune • EMR & EHR platforms (Athena, others) ---------- • Slack • Zoho • SharePoint • Teams • Outlook • CRM and call center tools 

If you need someone dependable who understands healthcare, tech support, and administrative operations and can start contributing immediately, I’d love to support your team.