E-Commerce Specialist, Data Entry Specialist

Customer Support interact with customers and retailers, addressing their inquiries, concerns, and complaint provide assistance through chat and email to ensure customer or client satisfaction and retention Order Processing handle order management tasks, including order placement, tracking and fulfillment request, process and track orders, working with warehouse personnel Product Information and Recommendations assist customers and retailers by providing product information and recommendations, helping them make informed purchasing decisions Inventory Management help monitor and update inventory levels to prevent overstock or stockouts Sales Report help generate sales reports to identify product performance Product Listings create and manage product listings on various online platforms, such as websites, marketplaces and social media optimize product descriptions, images, and pricing to maximize visibility and sales Online Marketing support in managing social media accounts, creating and scheduling content, running advertising campaigns, optimizing website or product pages

Accurately input, verify, and manage large volumes of data into company databases and Excel spreadsheets Perform data cleaning, formatting, and validation to ensure accuracy and consistency Use advanced Excel functions (e.g., VLOOKUP, INDEX/MATCH, PivotTables, Conditional Formatting, Data Validation, Macros) to analyze and organize data Maintain and update data records in a timely and efficient manner Generate and maintain regular reports using Excel and other internal tools Assist in data-related projects and provide support to other departments as needed Identify and resolve data discrepancies or inconsistencies Ensure data confidentiality and comply with company data protection policies