Customer Support Representative, Phone, Email and Chat Coordinator, AI Customer

Answering and making calls to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Making sales or recommendations for products or services that may better suit client needs.

Monitor and respond to emails in a professional and timely manner. Handled client account issues through troubleshooting assistance and escalation process ensuring repeat visits through excellent customer care. Facilitated scheduling of client's appointments through electronic medical records (EMR) and handled email issues through Zendesk. Reassigned care team for clients according to their subscription plans. Tracked clients’ medication through True Pill and Doespot. Maintained and organized records of customer interactions, processed customer accounts and documents to support efficiency and traceability and processing of medical records.