With a strong background in customer service and administrative tasks. Skilled in providing top-notch customer support and handling various administrative duties with efficiency and precision. Ready to assist you in streamlining your business operations and delivering exceptional service to your clients. Let's collaborate to achieve your goals!
Experience: 6 months - 1 year
Reporting: Experienced in sending weekly performance reports and client updates to ensure transparency. CRM & POS Mastery: Skilled in accurate data entry and maintaining strict SOPs for documentation. Correspondence: Professional email handling, including sending technical guides and payment receipts.
Experience: Less than 6 months
I offer a unique blend of technical expertise and revenue-driven communication. With over 4 years of experience across BPO and digital content industries, I excel at turning customer inquiries into sales opportunities.
Experience: 1 - 2 years
Upselling & Retention: Proven track record of increasing account revenue by matching customer needs with the right incentives and content packages (EMA/Teleperformance). Direct Sales: Skilled in suggestive selling and "closing" in both retail and digital environments (Jollibee/EMA).
Experience: 1 - 2 years
High-Volume Management: Experienced in handling 3+ simultaneous chat sessions while maintaining a 1–2 minute response time (AFNI). Technical Troubleshooting: Proficient in guiding users through hardware/software issues for mobile devices and PCs (Concentrix). Conflict Resolution: Expert at handling billing disputes and cancellations, turning frustrated callers into loyal subscribers (Teleperformance).
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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