Operations Managers or OMs as we are called handle a group of Team Leaders who are handling a group of Customer Service Representatives. My responsibility is to create different processes that will improve Customer Experience, pass KPIs and improve efficiency.
Experience: 5 - 10 years
As an Operations Manager, we coach Team Leads to be better in their role.
Experience: 5 - 10 years
Expert in Analyzing trends and formulate action plans to prepare for the impact of the said trends.
Experience: 5 - 10 years
Knowledgeable in creating formulas to analyze and present data.
Experience: 5 - 10 years
I have been taking care of different LOBs (Line of Business) with different KPIs.
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