E-commerce Virtual Assistant | Shopify, Customer Support, Email & SMS Marketing

Shopify Store Management – Skilled in overseeing daily store operations with precision and efficiency. I handle product listings, inventory updates and order fulfillment, ensuring the backend runs smoothly. My responsibilities include updating product details, managing collections, and maintaining an organized storefront. I also provide exceptional customer support via chat and email, process returns and refunds, manage manual orders, and ensure a seamless experience from checkout to post-sale. I also create and manage discount codes, assist with store maintenance, and help implement strategies that keep everything running at peak performance. I also manage SMS campaigns through Postscript, keeping customers engaged with timely promotions and updates.

Customer Service Support – With over 15 years of call center experience and a strong background as a Team Leader, I’ve developed deep expertise in delivering exceptional customer service through calls, chat, and email. I now apply this skill set in the e-commerce space as a Virtual Assistant, where I handle a wide range of customer interactions with professionalism, empathy, and efficiency. I specialize in resolving disputes, managing returns and refunds, answering product inquiries, and assisting customers with their purchases to help drive sales. I also handle order tracking, billing issues, and ensure prompt and accurate communication that keeps customers informed and satisfied throughout their buying journey. My combined experience in BPO and e-commerce support makes me highly adaptable, proactive, and results-driven in both pre-sale and post-sale support.

Team Leadership – With over 7 years of experience as a Team Leader and Supervisor in a call center, I’ve successfully managed and mentored teams to achieve performance goals, maintain high-quality service standards, and improve overall productivity. I’ve led by example, fostering a positive work environment and encouraging collaboration. My role involved providing regular feedback, training new team members, and ensuring smooth daily operations to meet customer needs and drive results.

I have experience in inbound sales from my time as a representative in a call center, where I handled sales calls, provided product information, and successfully closed deals. This experience has equipped me with the skills to engage customers, identify their needs, and offer solutions that drive sales. I am adept at handling objections, following up on leads, and consistently meeting sales targets.

Social Media Content Creation – I specialize in crafting and posting a variety of engaging content across social media platforms, including articles, tips, ads, short reels, and graphic images. I create promotional content to boost sales, share relevant news and articles to keep followers informed, and design eye-catching visuals that align with brand identity. My goal is to drive engagement and keep the audience connected with the brand's message.

I create engaging and conversion-focused email content for campaigns using Klaviyo. From product promotions and seasonal offers to customer retention emails. Beyond promotions, we also provide helpful tips, product insights, and updates to keep customers informed and engaged. We celebrate holidays and special events with themed campaigns, offering exclusive discounts and sales to build customer loyalty and boost conversions. I’m experienced in scheduling campaigns, segmenting audiences, and supporting broader marketing strategies with targeted, well-crafted email communication.

Pipedrive CRM – I use Pipedrive to efficiently track potential leads, manage follow-ups, and guide prospects through the sales pipeline. This helps ensure timely communication and improves the chances of converting leads into successful deals. I’m familiar with updating deal stages, setting activity reminders, and maintaining organized records to support smooth and consistent sales processes.

Zoho CRM – I utilize Zoho CRM to streamline communication and manage orders with manufacturers, ensuring timely follow-ups and coordination regarding customer issues. It serves as a central tool for placing orders, tracking customer inquiries, and providing updates. I also use Zoho CRM to send tracking details to customers and offer additional assistance, ensuring a smooth and responsive experience for both internal teams and customers.

Efficient Email Management | Organized | Detail-Oriented I specialize in managing high-volume inboxes, ensuring timely responses, and keeping communication flowing smoothly. With a strong eye for detail and excellent organizational skills, I can sort, filter, prioritize, and respond to emails professionally, freeing up your time so you can focus on what matters most. ✅ Inbox cleanup & organization ✅ Autoresponders & canned replies ✅ Professional communication ✅ Customer support via email ✅ Flagging and escalating important messages ✅ Scheduling and follow-ups Whether you're a business owner, entrepreneur or part of a growing team, I’m here to keep your inbox under control and your operations running efficiently.

Google Ads (Basic Knowledge) – I have a foundational understanding of how Google Ads works, including campaign structure, keyword optimization, and ad relevance. I’m familiar with optimizing search terms to improve visibility and reach the right audience. While I’m still expanding my expertise in this area, I actively continue to learn and stay updated with best practices to support ongoing ad efforts and contribute to campaign success.