I don’t just handle tasks—I make operations run smoothly, accurately, and without delays.
I’m a Trade Analyst, Administrative Assistant, and Tech Support Specialist with 8+ years of experience supporting fast-paced teams, managing systems, and ensuring that day-to-day operations are executed with precision.
With a Bachelor of Science in Information Technology, I bring both technical understanding and hands-on administrative expertise. I’ve built my career on being the person teams rely on to keep schedules aligned, data accurate, and systems functioning—without constant supervision.
In my role at Clark Development Corporation, I support operations that require strict attention to detail and compliance, particularly in import/export coordination. I manage documentation, track shipments, and coordinate with logistics providers such as UPS, DHL, and FedEx—ensuring processes are followed correctly and deadlines are met.
I also have strong experience in tech and customer support, where I:
Troubleshoot system and user issues with a logical, step-by-step approach
Communicate clearly with both users and technical teams
Document issues accurately for faster resolution
Stay calm, focused, and solution-oriented under pressure
What sets me apart is execution. I don’t miss details, I don’t rely on constant instructions, and I take ownership of every task from start to finish.
Core strengths:
• Administrative support & operations coordination
• Trade analysis & import/export processes
• Technical troubleshooting & system support
• CRM, data entry, and workflow management
• Calendar management & scheduling
• Process improvement and organization
I’m not just here to assist—I’m here to make sure things get done right.
If you need someone reliable, detail-driven, and capable of handling both administrative and technical responsibilities efficiently, I’m ready to contribute.
Experience: 5 - 10 years
Software & basic hardware troubleshooting Ticket management systems Remote assistance (TeamViewer, AnyDesk) Password resets & user account management System setup & updates Step-by-step user guidance via email or chat
Experience: 5 - 10 years
Appointment scheduling Electronic Medical Record updates Patient follow-ups Telehealth technical assistance
Experience: 6 months - 1 year
Managed telehealth operations by scheduling appointments, assisting patients with technical issues, and maintaining Electronic Medical Records (EMRs). Supported doctors with documentation and follow-ups. Troubleshot telehealth platforms, handled billing and insurance processes, and facilitated seamless communication between patients, doctors, and healthcare facilities. Enhanced patient engagement through reminders, follow-ups, and feedback collection.
Experience: 1 - 2 years
Product uploads & inventory updates Order processing Payment & checkout troubleshooting Store backend management
Experience: 6 months - 1 year
Medical billing support with experience in claims review, denial handling, insurance verification, and follow-ups. Skilled in identifying billing errors, reviewing EOBs, and ensuring accurate and timely claim processing.
Experience: 5 - 10 years
Freight forwarding support with experience in shipment coordination, import/export documentation, and tracking of international shipments. Skilled in working with customs brokers, logistics providers, and ensuring accurate and timely processing of cargo movements.
Experience: 2 - 5 years
Logistics support with experience in shipment coordination, tracking, and documentation. Skilled in managing import and export processes, coordinating with carriers and service providers, and ensuring accurate and timely delivery of shipments.
Hands-on experience with Zoho CRM, including managing leads and contacts, updating customer records, tracking sales pipelines, and supporting day-to-day CRM operations. Skilled in data entry, follow-ups, and maintaining accurate, organized client information to support sales and customer service teams.
Experience: 6 months - 1 year
Hands-on experience with HubSpot, including managing contacts and deals, tracking sales pipelines, updating customer data, and supporting email and follow-up workflows. Skilled in maintaining organized records, monitoring client interactions, and assisting with marketing and sales activities to improve overall efficiency.
Experience: 1 - 2 years
Insurance support with experience in policy verification, eligibility checks, and claims assistance. Skilled in reviewing coverage details, identifying discrepancies, and ensuring accurate information for proper claims processing and client support.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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