Mary Joy Jose

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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelor of Science in Computer Science

Last Active

November 4th, 2023 (146 days ago)

Member Since

May 1st, 2016

Profile Description

<!--[if !supportLists]-->·       
<!--[endif]-->Customer Service Representative with 6 years
experience in a call center.
<!--[if !supportLists]-->·       
<!--[endif]-->Give invaluable insights and guidance to the
ops team such as trend and correlation studies, verbatim case intel, and circle
coaching behavior. I am part of the reports analytics team which is a constant
source of behind the scenes innovations that have helped the site improve its
Chat VOC from 58% in Mar|April to 60% in May and reduce attrition from 10% in
March to 6% in April & May 2020.
<!--[if !supportLists]-->·       
<!--[endif]-->Good keyboard skills and knowledge of customer
service principles & practices.
<!--[if !supportLists]-->·       
<!--[endif]-->Understands new concepts easily – Quick learner.
<!--[if !supportLists]-->·       
<!--[endif]-->Multitasking
<!--[if !supportLists]-->·       
<!--[endif]-->Ability to handle stress.
<!--[if !supportLists]-->·       
<!--[endif]-->Reliable.

Top Skills

Other Skills

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  118
DISC
Dominance: 29%
Influence: 7%
Steadiness: 22%
Compliance: 42%
English
C2(Advanced/Mastery)
Uploaded ID
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