EZLynx Admin and Insurance Process Specialist

Lead and direct front-line customer support teams. Organize and motivate team members in their day-to-day work. Manage and understand data around incoming case volume. Communicate any trends in customer communication or behavior to other departments.

From Quoting, Remarketing/Reshop, Rewriting, Endorsements, up to Renewal -- Whole life cycle of the policy.

Quoting, Risk Assessment, Policy Knowledge, Customer Communication, Explaining policy details, terms, and options clearly to clients, addressing their concerns, and helping them make informed decisions.

Managed and track day-to-day operations of the different teams and departments, maintain friendly relations with the client, build a realistic project plan, deliver the outcomes on time, scheduled tasks, and delegate assignments.

Responding to and Identifying customer queries and needs in a timely and accurate way,

I and my team have input and maintained hundreds of thousands of clients in our client management system and also our database.

Taking existing data from a separate document and inputting it into Excel. Transferring a schedule from an outside source and rebuilding it in Excel. Determine, analyze, and improve a company’s strategic goals. Calculate a company or department’s budget and profit./ Record data and data entry inputs. Build a schedule to track significant dates, project instructions or work progress.

Maintain records by providing a centralized, accessible, and easily searchable repository of all appointments, meetings, and deadlines. Helps keep track of important events and dates.