GENERAL VIRTUAL ASSISTANT(CSR/SMM/Funnel Page Management)

In my role as a social media manager, I've successfully navigated the dynamic landscape of Facebook and funnel pages. With a keen understanding of content strategy, audience engagement, and analytics, I've curated compelling content that resonates with the target audience. My proficiency in optimizing social media channels, fostering community interactions, and implementing effective funnel strategies has contributed to the growth and impact of the pages under my management.

In my two-year voluntary mission, I found myself stationed in the office, handling a bunch of technical matters. As part of the office crew, I jumped into chat support duties, helping out fellow missionaries and leaders to fix their issues. It was a hands-on experience that not only boosted my tech skills but also showed me the ropes of quick problem-solving. Being there for my team and making sure things ran smoothly became second nature during those two years.

As a BPO call center agent, my expertise lies in delivering top-notch customer service. I excel in handling diverse inquiries, resolving issues, and maintaining professionalism to ensure customer satisfaction. My communication skills, empathy, and problem-solving abilities contribute to fostering strong client relationships, making me a crucial asset in the realm of customer support.