I have a wide array of skills when it comes to technical support (Peripherals, Laptops, Mobile) as well as providing high customer service for businesses. I am an experienced virtual assistant who can work with minimal supervision. High work moral and ethics is important for me and proper communication with the employer is prioritized to ensure a healthy work and promote revenue.
Experience: 2 - 5 years
Worked with various CRM platforms for chat assistance handling multiple chat sessions simultaneously. Worked with; Salesforce Oracle
Experience: 2 - 5 years
Provide in-depth technical troubleshooting for customers requiring assistance for gaming devices to work with their setup. Look for possible solutions of complicated technical issues reported and work hand in hand with the dev team for software related concerns.
Experience: 2 - 5 years
Provide exceptional customer service and assistance to customers who require specific help with their products or inquiries. Provide extra mile assistance to customers to drive customer experience for the brand. Assisting with customers that have been frustrated with their previous experiences with the company and turning their negative impression to a positive one by making sure all concerns are addressed in all manner of communication.
Experience: 1 - 2 years
Managed different social media platform to drive traffic to the brand/company and incorporating new and updated strategies for maximum social media visibility.
Experience: 2 - 5 years
Creates ticket for clients to view related topics to work on while making sure fields are properly tagged for JIRA ticket creation
Experience: 5 - 10 years
Provides clear and detailed instructions to customers in need of technical or queries through phone call. Able to speak fluent in English with clear enunciation of words for clarity so that the receiver will understand the message needed to be relayed.
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