Dedicated and highly effective Customer Experience Specialist with over 5 years of
progressive experience across high-volume B2C and B2B environments, including Ecommerce (Shopify), Telecommunications (Verizon), and Hospitality (Hyatt). Proven
expertise in managing the complete customer journey, from complex technical
troubleshooting and account management to logistics coordination, refunds, and
replacements. Highly proficient in GoHighLevel (GHL) CRM, automation, pipeline
management, and the Shopify platform, focused on delivering streamlined support
workflows and ensuring high client retention. Committed to building trust and satisfaction through meaningful customer interactions and efficient support workflows.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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