I am an experienced Customer Service Representative with a strong background in telco and healthcare accounts. I have handled high-volume customer interactions, billing inquiries, upselling, and customer retention while maintaining excellent service quality.
In addition to my BPO experience, I currently manage my own online service business, where I handle daily client inquiries through Meta Business Suite. I respond to messages, manage
I am confident in:
• Chat and
•
• CRM documentation
• Billing and account concerns
• Upselling and cross-selling
• Professional written English communication
I am reliable, detail-oriented, and comfortable working independently in remote environments.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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