Property Manager

Experienced Credit Services Representative at Genpact under the CitiBank account, assigned to Home Depot Credit Services. Proven ability to manage diverse credit card-related tasks and deliver exceptional customer support in a high-volume environment. Customer Experience Specialist at TELUS International Philippines, supporting the Airbnb account in a blended role that includes inbound and outbound calls, chat, and email support. Responsible for handling inquiries and resolving issues for both guests and hosts to ensure a seamless booking and hosting experience.

Handled inbound inquiries from Telstra Dealers and customers regarding mobile plans, services, and technical issues. And promoted and processed mobile plan upgrades, product orders, and exclusive promotional offers to drive sales.

Retail Agent at TELSTRA (powered by TeleTech), supporting one of Australia's leading telecommunications companies. Focused on inbound calls, assisting both in-store representatives (Dealers) and direct customers with a wide range of sales, technical, and service-related concerns.

Customer Experience Specialist at TELUS International Philippines, supporting the Airbnb account in a blended role that includes inbound and outbound calls, chat, and email support. Responsible for handling inquiries and resolving issues for both guests and hosts to ensure a seamless booking and hosting experience. Managed Guest (tenant) and Host (property owner) inquiries through multiple communication channels including phone, chat, and email. Assisted with reservation concerns, booking modifications, cancellations, and availability adjustments.

Delivered personalized support by effectively navigating internal tools and resources to provide real-time solutions. Managed Guest (tenant) and Host (property owner) inquiries through multiple communication channels including phone, chat, and email.

Supported hosts with updates to property listings, availability schedules, and special requests, Ensured timely and accurate resolution of issues to maintain high customer satisfaction and compliance with Airbnb standards.

applying Walking through the customer in the application or website of te credit card, without sharing the screen, and basic troubleshooting.

Loan Agent at ARB Call Facilities, specializing in outbound call support for loan processing. Responsible for assisting customers throughout the loan application process while ensuring accuracy, compliance, and adherence to company quotas in a high-paced, target-driven environment.

Provided systematic troubleshooting assistance and guided customers through device setup and technical concerns