Antonio

Implementation Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

June 29th, 2026 (17 days ago)

Member Since

July 6th, 2023

Profile Description

I am an experienced Customer Support Specialist with a strong background in offering exceptional customer service. I excel in handling inquiries, managing customer expectations, and ensuring a positive customer experience at every touchpoint. In addition to my customer service expertise, I am highly skilled in optimizing tools like Gorgias, Zendesk, Freshdesk, and Shopify.I specialize in creating tailored macro responses, auditing ticket workflows, and building help centers with knowledge base articles. I also implement automation rules (e.g., auto-tagging, auto-replies) to streamline operations and improve response times. My hands-on experience with Gorgias allows me to integrate applications, automate workflows, and enhance customer engagement through Chat flows, all aimed at improving efficiency and customer satisfaction.My approach blends excellent customer service with technical expertise, ensuring both immediate issue resolution and long-term operational improvements. By focusing on refining tools and processes, I help businesses deliver more effective support while fostering lasting customer relationships.If you’re looking for a Customer Support Specialist who not only offers high-quality service but also optimizes tools and processes for future success, I’d be excited to contribute to your team.

Top Skills

E-Commerce » Shopify

Experience: 6 months - 1 year

Customer Support » Customer Service » Gorgias

Experience: 6 months - 1 year

Other Skills

Accounting » Accounts Receivable

Experience: 2 - 5 years

Billing and Account Receivables Health Care Account • Maintaining organized accounts receivable records and process accounts and incoming payments from large-scale healthcare data • Proactively analyze source-to-target mappings and information-model specification documents for data sets to ensure quality assurance in each cycle • Participates in data quality review processes and identify the key data points for assisting maintenance in data quality issues

Human Resources » HR Management

Experience: 1 - 2 years

HR Work and Absence Management • Performs verifying, encoding and data analysis from centralized HRIS for time management data • Participates in providing HR support on Time related data, Family details, Absences, Attendance and Eligibility of benefits. • Maintaining up-to-date records on HRIS, such as processing of FMLA Employee Eligibility for Leave, Qualifying Events, Amount of leave and Record-keeping • Performs proper documentation for incident tracking and monitor issue resolution

Customer Support

Experience: 1 - 2 years

HR Operations Center Agent (Voice account) • Provides customer service in response to customer queries and incidents related to quarantine and return to work processes • Executes quality work by conducting review of a member’s Health coverage information, determining accurate Leave Accrual calculation • Identify and improve relevant reports and tools to deliver effective reporting systems and provide support in HR and health questionnaire

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Parañaque, Manila

Tests Taken: IQ
Score: 140: DISC
Dominance: 33%
Influence: 18%
Steadiness: 29%
Compliance: 20%: English
B2(Upper Intermediate)