Medical& CustomerSupport | Appointment Setter

I have over 55 months of experience in customer support, handling a variety of accounts across different industries. Throughout my experience, I developed strong communication and problem-solving skills by managing a wide range of inquiries—from billing concerns and technical issues to general account support. I consistently focused on understanding customer needs, providing accurate information, and delivering timely resolutions to maintain high customer satisfaction.

For more than a year, I worked in a blended account as a Technical Support Representative for an in-house Canadian account, where I handled both chat and voice interactions. In this role, I assisted customers with technical concerns, troubleshot issues, and provided step-by-step guidance to resolve their problems efficiently while maintaining a high level of customer satisfaction. Additionally, I have 3 months of experience in pure chat support as a Technical Representative for an education account. In this role, I supported users with platform-related concerns, guided them through system navigation, and resolved technical issues in real time through chat. This experience strengthened my written communication skills, attention to detail, and ability to multitask while handling multiple conversations simultaneously.

I have over one year of experience in healthcare customer service as a Member Representative for a U.S. health insurance account. In this role, I assisted members with inquiries related to their benefits, coverage, claims, and eligibility. I ensured that customers clearly understood their plans by explaining complex information in a simple and professional manner. I handled sensitive information with strict confidentiality while adhering to compliance and data privacy standards. My responsibilities also included resolving billing concerns, guiding members through claim processes, and coordinating with providers when necessary to ensure accurate and timely resolutions. This experience strengthened my attention to detail, empathy, and ability to manage complex concerns while delivering high-quality service. I consistently focused on providing clear, accurate, and compassionate support to enhance the overall member experience.

I also have experience in outbound sales as an appointment setter for an insurance campaign. In this role, I was responsible for making outbound calls to qualified leads, primarily targeting business owners and key decision-makers. My main objective was to introduce insurance products, identify potential needs, and successfully schedule appointments for the sales team. I developed strong communication and persuasion skills by engaging prospects, building rapport quickly, and clearly presenting the value of the services offered. I also handled objections professionally, ensuring that conversations remained productive and focused on the client’s needs.

I have 7 months of experience using Go High Level CRM as part of my outbound sales responsibilities. I primarily used the platform as a power dialer to efficiently contact qualified leads, including business owners and decision-makers. In addition to making high-volume outbound calls, I utilized the CRM to update and manage lead's information, track interactions, and ensure accurate records for follow-ups. This helped streamline the sales process and maintain organized data for the team.

I have 7 months of experience using Calendly for scheduling and managing appointments. In my role as an appointment setter, I used the platform to book meetings with qualified leads, ensuring a smooth and organized scheduling process. I coordinated availability, sent booking links to prospects, and confirmed appointments in real time. This helped reduce scheduling conflicts and improved overall efficiency for both clients and the sales team. I also ensured that all scheduled appointments were accurately documented and aligned with the team’s calendar. My experience with Calendly strengthened my organizational skills, attention to detail, and ability to manage time effectively while supporting a seamless customer experience.