Customer Service,Back-office and Administration, Collections

Develop, maintain and handle commercial and retail debt portfolios. - Exceeding designated targets & KPI's for profitable sales volume. - Effectively handling telephone conversations with customers regarding respective accounts and provide customised financial advice and options. - Ensuring the highest standards of compliance whilst dealing with customers and managing customer queries/grievances. - Ensure best outcomes for client and customer by negotiating effectively in order to achieve assigned objective. - Proficiency in using Skip tracing tools for extensive portfolio updating and database management. - Effectively use debtor software solutions to manage accounts and portfolios. - Assisting in managing team operations.

I converse with customers via EMAIL (outlook) as a part of our daily task

Outbound calls Collections Skip tracing

I create professional emails and SMS' to be sent to customers Manage accounts of customers on a daily basis