Seasoned professional with 5 years in virtual and on-site Customer Support within tech HVAC/R services and e-commerce. Proficient in Google Workspace, Cloud- based Contact Center tools such as Genesys Cloud, accounting software such as XERO and QuickBooks, and customer support tools such as Slack. Worked with HONK Roadside, Mint Mobile, and AT&T.
Professional Skills
Customer Support
Administrative Support
Technical Support
Chat Support /
Data Entry / Reporting / Research
Calendar Management / Appointment Setting
Bookkeeping
Client Industries
Retail / E-commerce
HVAC
Towing and Roadside
Tools Expertise
Genesys Cloud / Five9
JIRA Ticketing System
Google Workspace / Microsoft Office Suite
XERO / QuickBooks
Notion / Asana / Trello / Calendly
Zoom / Slack /
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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