Customer Support | Technical Support | 6 years of experience

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

High school diploma

Last Active

June 29th, 2026 (28 days ago)

Member Since

July 3rd, 2023

Profile Description

About Me:
I’m Kaye Talisic, a dedicated Customer Support and Technical Support Specialist with over 6 years of experience in multi-channel communication (phone, email, and chat). Starting my career at 19 in the call center industry, I’ve built a strong foundation in customer service, technical troubleshooting, and client management.

Recognized with awards such as Top Expert of the Month and Top Agent Performer, I consistently deliver empathetic, efficient, and professional support that drives customer satisfaction and retention.



What I Offer to Clients:
Customer Support
– Billing inquiries, account management, and service recovery with professionalism and empathy.

Technical Troubleshooting
– Guiding clients through device, software, and connectivity issues with clear step-by-step solutions.

Multi-Channel Communication
– Skilled in inbound/outbound calls, chat, and email support with precise documentation and workflow efficiency.

Retention & Escalation Handling
– Calming frustrated customers, resolving issues, and retaining accounts through active listening and empathy.

Organization & Task Management – Efficiently managing schedules, queues, and priorities to ensure timely resolutions.


Tools & Systems:
Proficient in Zendesk, CRM platforms, Microsoft Office Suite, Google Workspace, Avaya, RingCentral, Slack, Jira, and Amazon WorkSpaces.


Access My Professional Materials:

My CV:
[file:///C:/Users/Admin/Downloads/CV.pdf]

My Portfolio:
[file:///C:/Users/Admin/Downloads/Portfolio.pdf]

My Introduction Video: [ ---------- ]