With over 9 years of industry experience, I have built a strong foundation in customer service and sales, primarily within telecommunications and B2B environments. My expertise spans billing inquiries, account management, basic technical troubleshooting, and upselling products and services.
In addition to my customer service background, I have experience as a Sales Account Manager in a B2B company, where I focused on client outreach, pipeline growth, and deal closures. Throughout my career, I’ve also taken on diverse roles such as inbound and outbound sales, cold calling, appointment setting, and providing
I’m proficient in CRM tools like Zendesk and HubSpot, and have a working knowledge of platforms such as Shopify, Canva, and Google Workspace.
To further enhance my skill set, I’ve completed several professional training courses, including Executive and General Virtual Assistant training, Basic WordPress, and Social Media Management. I am confident that my combination of hands-on experience, continuous learning, and adaptability will allow me to excel and add value in any future role I take on.
Experience: 2 - 5 years
I have been with the BPO industry for 6 years now. My job experience mainly focuses on customer service.
Experience: 1 - 2 years
I have experienced as an Inbound Sales Representative and also a Cold Caller.
Experience: 1 - 2 years
Experience: 1 - 2 years
I've worked as a Customer Support, assisting customers through email. I have knowledge of Zendesk and Shopify
Experience: 6 months - 1 year
I've handled a few appointment-setting roles for an energy upgrade company and phone system for an Australian client, and a wedding consultancy based in the UAE
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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