Support Coordinator with Freshdesk and Shopify Experience

Assisted customers with their concerns primarily through email and chat using company provided canned responses and personalized one giving a personalized, customer-focused quality service.

I have experience in making pivot tables and making charts for presentations. Very familiar with essential functions such as min, max, if and ifs, vlookup and countifs. I mainly do excel related task to guide me in making my action plans, track individual and overall performance, create weekly reports, track completion rates, and compare data from present to past.

I used Microsoft PowerPoint to create weekly presentations for performance reviews, where I needed to show charts to help visualize certain Key Performance Indicators (KPIs) and create an effective action plan to be executed as soon as possible.

I have been teaching English to foreign students for more than 6 years. my role is to encourage students to enroll for the company and I have been one of the performers on multiple months. (Become Top Teacher Rank 1 - July 2018)

Mostly handled checking of warranty inventory and processing warranties. Coordinated with e-commerce team requesting for account updates, initiating Narvar returns and manual fulfillment of orders. Also provided customers with their invoice upon request.

Coordinated specific concerns to e-commerce team, logistics, and international partners. Organized emails to ensure accurate and timely response.