Accounts Receivable Specialist with 10+ years of professional experience across financial operations, collections, customer service, client support, training, and account management. Experienced in supporting client processes, managing customer accounts, resolving inquiries, maintaining accurate records, and delivering operational excellence in both BPO and corporate environments.
My career journey includes roles as an Accounting Bookkeeper, Collections Analyst, Financial Advisor, Customer Service Representative, Subject Matter Expert, Operations Trainer, and Accounts Receivable Specialist. This diverse background has strengthened my expertise in customer relations, problem-solving, process improvement, training, and operational support.
Known for strong communication skills, attention to detail, adaptability, and a customer-focused approach, I thrive in fast-paced environments where collaboration and continuous improvement drive success.
Core Competencies
• Accounts Receivable (AR)
• Collections & Payment Follow-up
• Client Support
• Customer Service
• Account Management
• Financial Services
• Process Documentation
• Records Management
• Data Entry & Reporting
• Training & Coaching
• Operational Support
• Problem Resolution
Open to opportunities in Accounts Receivable, Collections, Client Support, Customer Support, Financial Operations, and Shared Services.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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