General/Executive Virtual Assistant

I am confident that I have the main skills that you are looking for such as excellent communication skills, good in multi-tasking, stong time-management skills, and fluency in English. I started working as an English Tutor way back 2022 and this help me in building my great communication skills. I am confident that I can improve my skills in no time. I am really looking forward to work with you!

Provided high-quality customer support for Qantas, one of Australia’s leading airlines, assisting passengers with bookings, flight changes, travel queries, and complaint resolution. Developed strong skills in problem-solving, communication, and time management in a fast-paced, customer-focused environment. Maintained professionalism under pressure while delivering efficient, empathetic service across multiple channels (phone, email, and chat). Key Skills: Customer relationship management Conflict resolution & de-escalation Booking & reservation systems (GDS/airline platforms) Multitasking in high-volume environments Clear written & verbal communication Team collaboration & adaptability

Email Support Specialist – Qantas Airways 1 Year Experience Delivered prompt and professional customer service via email for one of Australia’s premier airlines. Handled high volumes of customer inquiries related to bookings, flight changes, travel policies, refunds, and complaints. Maintained a high standard of written communication while resolving issues efficiently and empathetically, ensuring customer satisfaction and loyalty. Key Skills: Email handling and ticket management Clear, professional written communication Conflict resolution and problem-solving Customer Relationship Management and help desk tools Attention to detail and accuracy Time management and multitasking Customer-first mindset