Bernadette

Support Analyst

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $8.26/hour ($800.00/month)

Bachelors degree

Last Active

July 18th, 2023 (1055 days ago)

Member Since

June 23rd, 2023

Profile Description

SQL
3E Elite Financial Software (formerly Thomson Reuters 3E)
Accounting Basics - AR/AP, invoices, receipts, vouchers, write off, credit notes, trust, bank reconciliation, general journal, general ledger
Cloud Computing, Azure
Active Directory
Windows OS, Mac OS
Microsoft Office
Networking
Windows Troubleshooting - hardware and software
Customer Service
I want to be known as a solutions focused, results driven individual who can provide desirable output under time pressure. I work well on my own but is also a good team player.

Top Skills

Customer Support

Experience: 5 - 10 years

My profession has always been customer facing or client facing whether internal or external. I support a variety of customers in my years of experience ehich includes home computer users, enterprise users etc. Ad a Technical Support Engineer, internal employees as a Global Service Desk Analyst and financial systems analyst, IT analysts, executive assistants from law firms as a Support Analyst. This is through phone, chat and email.

Software » Databases » SQL Server

Experience: 1 - 2 years

My current role is 95% SQL. On a typical day scenario, I do data mining through select statements and analyze data. Updates are run if and when needed to correct data which are mostly financial data. Occassionally, I delete orphaned records to correct data integrity.

Other Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Cloud Services » Azure » Networking - Network Watcher

Experience: 1 - 2 years

Accounting » Financial Accounting

Experience: 1 - 2 years

As a Support Analyst, my main role is to research, analyze and investigate financial data and correct entries through SQL. This includes but not limited to correcting penny differences, deleting duplicates, month end blaancing, bank reconciliation, general ledger, invoice, receipt, voucher and its reversals, and administration.