Client Success Specialist | Social Media Manager

I help businesses grow their online presence by creating engaging content, managing social media accounts, and connecting with audiences. Experienced with Facebook, Instagram, LinkedIn, and Google Business Profile, I develop content calendars, write compelling captions, design visuals, and schedule posts for maximum reach. I also monitor engagement, respond professionally to followers, and analyze performance metrics to optimize strategies. Whether it’s running campaigns, managing giveaways, or boosting brand awareness, I deliver consistent, results-driven social media management that aligns with your goals. If you want someone organized, creative, and proactive to handle your social media and help your business grow, I’m ready to take your online presence to the next level.

Been on BPO industry taking inbound and outbound calls. I'm also doing back office task and been cross skilled to other special task that the client will give

Delivered chat support to retain subscribers, resulting in 15% improvement in retention rates. Handled billing and subscription adjustments, minimizing escalations.

eviewed and filtered user-generated content for policy compliance, ensuring community guidelines were upheld. Investigated and responded to content appeals with accuracy and adherence to SLA standards.