Herlene

Customer Service | AIRBNB Virtual Assistant

70 ID PROOF
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Overview

Looking for full-time work (9 hours/day)

at $5.81/hour ($1,260.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

June 13th, 2023

Profile Description

I have been a Customer Service Representative for 2 years and I am now transitioning to become a Virtual Assistant. I'm a graduate of a Bachelor of Science in Business Administration Major in Marketing Management. I previously worked as a financial customer service representative for Mastercard from September 2022 to January 2024. My responsibilities included delivering exceptional customer service through inbound and outbound calls, as well as email communication to provide customer satisfaction.

Top Skills

Experience: 2 - 5 years

Have a strong understanding of Airbnb’s policies, including the Cancellation Policy, Rebooking and Refund Policy, and AirCover for both Guests and Hosts. I’m knowledgeable about the types of claims eligible for reimbursement and the documentation required by the Claims department. Through my efforts, I’ve successfully secured over $30,000 in reimbursements for Hosts affected by guest-related damages.

Experience: 2 - 5 years

Other Skills

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 6 months - 1 year

Experience: 1 - 2 years

Experience: 1 - 2 years

Basic Information

Age
27
Gender
Female
Website
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Address
Taguig City, Metro Manila
Tests Taken
IQ
Score:  117
DISC
Dominance: 37
Influence: 18
Steadiness: 25
Compliance: 21
English
C2(Advanced/Mastery)
Government ID
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