Virtual Assistant | Customer Support & Admin

My favorite is managing customer accounts with strict accuracy following data security standards. At Affirm, I handled account updates, closures, identity verification, credit reporting, and account recovery, maintaining a 0% error rate on sensitive financial data and 100% compliance with verification protocols. I was trusted with high-sensitivity tasks, including fraud escalations and bankruptcy processing, across 20+ cases daily.

In Finance, I handled payment disputes, loan modifications, fraud escalations, and account management concerns, averaging 20+ cases daily while maintaining a 98 percent accuracy rate and a 95% customer satisfaction score. I provided both phone and email support with my strong written and verbal communication skills. As a Comcast Tech Support, I resolved Wi-Fi, cable, and landline issues, earning Top Agent recognition for CRM compliance and customer satisfaction.

Previous customer support roles have honed my data entry and database management skills. The cases I handled daily involved accurate encoding and updating of sensitive customer information such as personal and account data in CRM systems manually, while ensuring strict accuracy and compliance. And managed high-volume data updates (200+ records monthly) in a fast-paced, compliance-driven environment, maintaining speed, consistency, and a 0% error rate.

As a BSED English student, I frequently use Canva to create presentations and academic materials. I have developed a strong eye for clean, professional, and visually engaging presentations. My designs are often recognized by classmates and instructors for being always eye-catching and competitive.

The foundations of my CRMs came from my customer support roles at Affirm and Comcast, where I managed customer records, account updates, case notes, and activity documentation. To expand my knowledge, I familiarized myself with the basics of HubSpot CRM, including its interface, contact management, task tracking, activity logging, and record organization. While I am still building my experience with other CRMs, I am comfortable navigating the platform and remain open to further learning opportunities; and to other CRM platforms.

I keep my own inbox strictly organized; labeled, filtered, and set up with a few automations in Gmail so nothing piles up unnecessarily. That same habit carried into my work at Affirm, where I responded to finance-related inquiries through written communication daily. I'm comfortable writing clear, professional responses under volume and time pressure. I'm still building experience in full correspondence management, but the fundamentals are already there.

Familiar with Calendly's scheduling features, including booking links, availability settings, event types, and calendar integrations. Comfortable navigating the platform and using it to streamline appointment scheduling and calendar management.